I mentioned that a twitter "friend" @iamnotsteve got a credit on his account and guess what ... they've done the goodwill thing. Hoorah for O2 and good old-fashioned witty complaint.
I might email Ben at O2 back to ask if he enjoyed mine and Richard's emails.
Hi Debbie
Yes, as a gesture of goodwill, £35.00 will appear on your next bill.
Ben
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